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wickedfleaI just had my weekly half-hour of front-desk duty. Sometimes it's a welcome break, but usually it's a real chore. Today it was a chore. People always call up with random questions that I can't answer. Today I thought I'd come up with the perfect answer that would work for any difficult call: don't say a word and simply hang up the phone. Somebody called up wanting to know who our shipping and distribution manager is, and I honestly didn't have the foggiest hint of an idea. (Our warehouse is in Rhode Island somewhere, and I don't know the name of anyone who works there.) So I took a deep breath, thought for a second, and hung up on the bastard.
I briefly thought that I'd gotten away with it, because he didn't call back right away. "Hell, this is easy," I thought. I eased back in my seat and read a pew pages from my book. AND THEN THE GODDAMNED PHONE STARTING RINGING OFF THE HOOK ON ALL THREE LINES. Two of those people had other difficult questions; the third person was, of course, the first dude. I really wanted to hang up on him again, but instead I transferred him to someone whose function here I've never quite determined. For all I know, he might BE the shipping and distribution manager.
So yeah, that's an ability that I'm still developing: admitting that I don't know the answer to a question and quickly passing the buck. For some odd reason, I usually try to answer whatever question people ask me. Even when I worked in fast food, people would call me up and bend my ear about some issue that they had with one of our other stores, and I'd sit there and be sympathetic and try to formulate some plan of action for them. That's sick, man! I should have been telling those people off good, like a real American, by god. "Listen, buddy, it ain't my problem, and for all I care you can starve, OK?!" I'm hoping that a few more months in the northeast will wear away this pesky Southern hospitality so that I can live unmolested.
I briefly thought that I'd gotten away with it, because he didn't call back right away. "Hell, this is easy," I thought. I eased back in my seat and read a pew pages from my book. AND THEN THE GODDAMNED PHONE STARTING RINGING OFF THE HOOK ON ALL THREE LINES. Two of those people had other difficult questions; the third person was, of course, the first dude. I really wanted to hang up on him again, but instead I transferred him to someone whose function here I've never quite determined. For all I know, he might BE the shipping and distribution manager.
So yeah, that's an ability that I'm still developing: admitting that I don't know the answer to a question and quickly passing the buck. For some odd reason, I usually try to answer whatever question people ask me. Even when I worked in fast food, people would call me up and bend my ear about some issue that they had with one of our other stores, and I'd sit there and be sympathetic and try to formulate some plan of action for them. That's sick, man! I should have been telling those people off good, like a real American, by god. "Listen, buddy, it ain't my problem, and for all I care you can starve, OK?!" I'm hoping that a few more months in the northeast will wear away this pesky Southern hospitality so that I can live unmolested.
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no subject
Date: 2002-08-28 12:13 pm (UTC)ha!
Date: 2002-08-28 01:01 pm (UTC)no subject
Date: 2002-08-28 01:16 pm (UTC)I'm hoping you don't volunteer to be an altar boy ;]
-p
no subject
Date: 2002-08-28 04:01 pm (UTC)